Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Last Updated: October 29, 2025
At JBC LOGISTICS, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics services or visit our website.
🚨 LOCATION DATA DISCLOSURE NOTICE
Our app accesses and collects precise and approximate location data including GPS coordinates, Wi-Fi positioning, and cellular triangulation for driver assignment, route optimization, real-time tracking, and delivery coordination. Location access requires user permission and can be controlled in device settings.
Information We Collect
We collect information that you provide directly to us, including:
- Personal Information: Name, email address, phone number, and company details
- Shipment Information: Origin, destination, cargo details, and delivery addresses
- Payment Information: Billing details and transaction records
- Communication Data: Records of your correspondence with us
- Technical Data: IP address, browser type, and device information
🚨 IMPORTANT: Location Data Collection & Usage Disclosure
Data We Access and Collect:
- Precise Location Data: GPS coordinates, exact latitude/longitude
- Approximate Location Data: Wi-Fi network location, cell tower triangulation
- Device Location Services: Background and foreground location access
- Location History: Route tracking, pickup/delivery timestamps
How We Collect This Data:
- Through your device's GPS when app is active or running in background
- Via Wi-Fi and cellular network positioning when GPS is unavailable
- From manual address input during shipment booking
- Through real-time tracking during active deliveries
Specific Usage Purposes:
- Driver Assignment: Match nearest available drivers to pickup locations
- Route Optimization: Calculate most efficient delivery paths
- Real-time Tracking: Provide live shipment location updates to customers
- Geofencing: Automatic notifications when drivers arrive at pickup/delivery points
- Service Area Verification: Ensure deliveries are within operational zones
- Fraud Prevention: Verify legitimate pickup and delivery activities
User Control & Permissions:
- Location access requires explicit user permission on first app launch
- Users can revoke location permissions in device settings at any time
- Disabling location may limit functionality (tracking, nearby services)
- Location data can be deleted via account deletion request
How We Use Your Information
We use the information we collect for the following purposes:
- To provide and manage our logistics services
- To process and track shipments
- To communicate with you about your shipments and services
- To improve our services and customer experience
- To comply with legal obligations and regulations
- To send promotional communications (with your consent)
Information Sharing and Disclosure
We may share your information with:
- Logistics Partners: Drivers, carriers, and customs agents for shipment handling
- Service Providers: Payment gateways, hosting providers, and analytics vendors
- Legal Authorities: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Important Note
We never sell personal or location data to third parties for marketing.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission
- Secure storage systems with access controls
- Regular security assessments and updates
- Employee training on data protection practices
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal and regulatory requirements
- Resolve disputes and enforce our agreements
After this period, we will securely delete or anonymize your information.
Your Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Withdraw Consent: Withdraw consent for data or location processing
- Objection: Object to the processing of your personal information
- Portability: Request transfer of your data to another service provider
- Opt-out: Unsubscribe from marketing communications
Contact us at [email protected] to exercise these rights.
Account Deletion
You may permanently delete your account and associated personal data at any time.
To submit an account deletion request, please visit:
Once your request is received:
- Your account and all personal information will be permanently removed within 7 business days (unless retention is required by law)
- You will receive an email confirmation once deletion is completed
Please note
Certain transactional or shipment records may be retained as required by financial, legal, or compliance obligations before secure deletion.
International Data Transfers
As a global logistics company operating in Ghana, UAE, and other regions, your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences and settings
- Understand how you use our website
- Improve website performance and functionality
You can control cookie settings through your browser preferences.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
Data Access, Collection, and Deletion Disclosure Table
| Data Type | Accessed / Collected | Purpose of Use | User Control / Deletion |
|---|---|---|---|
| 🚨 Location Data (GPS/Wi-Fi/Cellular) Includes: Precise coordinates, approximate location, background tracking, location history | ✅ YES Active & Background | Driver assignment, route optimization, real-time tracking, geofencing, service area verification, fraud prevention | Requires user permission. Can disable in device settings. Deletable via account deletion at jbclogistic.com/delete-account |
| Personal Identifiers (Name, Email, Phone) | ✅ Yes | Account creation, shipment management, communication | Deleted upon account deletion or user request |
| Payment Information | ✅ Yes | Processing payments and invoices | Retained for legal compliance; deleted when no longer required |
| Shipment Details | ✅ Yes | Logistics operations, delivery coordination | Deleted or anonymized after service completion |
| Device & Technical Data (IP, Logs, Browser) | ✅ Yes | Service performance and fraud prevention | Automatically deleted after set retention period |
| Cookies & Analytics | ✅ Yes | Improve functionality and analyze behavior | Manageable in browser or app settings |
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date at the top of this page
- Sending you an email notification (for significant changes)
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email:[email protected]
📞Phone (Ghana):+233 545 061 122
📞Phone (UAE):+971 52 442 4003
📍Address (Ghana): Spintex - Batsoona, Tema, Ghana
Your Privacy Matters
We are committed to protecting your personal information and maintaining your trust. If you have any questions about our privacy practices, please don't hesitate to reach out.
Contact Our Privacy Team